We install, consult, support and service all Novell and Microsoft networks. Our
qualified support team is comprised of certified Microsoft and Novell specialists,
with many years of successful "field experience". This means your calls are
always answered by a seasoned veteran who understands the business of resolving
problems quickly and efficiently. We come prepared to resolve the problem. Over
95% of our service calls are resolved
the very first visit.
This is possible because our technicians are "empowered" and usually answer your call for help equipped with the parts and
knowledge needed to resolve the problem quickly and efficiently.
We understand the needs of today's streamlined business teams. When LAN computer
systems are at the heart of your business information systems, and there is no headroom
for an "in-house" I.S. support staff for your systems, network and software
needs, we can help. Having PPCSI as your "On Call" support team can minimize
your business expenses and downtime!
Provide administration for your network, both local and remote
Evaluate and administer network/resource security
Connect your office PC to your home or laptop for remote computing
Service, repair and upgrade your PC systems, workstations and servers
Build new custom workstations and servers to your specifications, to "fit your needs
exactly"
Provide you with expert consultation on the design of your systems and network
Assist you in determining the optimum network setup for your current and future needs
Assist you in choosing the right Network Operating System for your needs
Guide your choice of Server's) and desktop systems to attain the most efficient results
Assist you in choosing the right network programs to suit your business
Even provide training for your "in-house" staff.
Subjects include systems troubleshooting systems and common maintenance tasks, network
administration tasks and most "office" software programs.
Networked System On-Site Service Fees
Description
Price
Per
Software Installation, setup & configure
$95
Program*
Network Operating System Upgrades
$125
Hour*
Network System Hardware Upgrades
$95
Hour*
Workstation Maintenance (PM)
$75
Hour*
Workstation Testing & Diagnostics
$75
Hour*
Workstation Virus Scan & Removal
$75
Hour*
Printer Diagnostics, Repairs, Cleaning
$125
Hour*
Network Server Service Call
$125
Hour*
Install Network Cabling Cat 5 Ethernet
$125
Drop
Install Telephone Cabling
$100
Drop
Repair Network LAN / Phone Cabling
$95
Hour*
*1 hour minimum, 1/4 hour thereafter
Key Benefits
Same day service
Qualified Network Technicians every time
System fully tested after every software or hardware service
All labor fully guaranteed 30 days
Emergency Response Repair Service available*
Emergency Response is *TECHNICIAN ON-SITE within 2
HOURS of your initial call!
*Emergency Response
available for additional fee ($30 hourly), and depends on availability of qualified
service technician.
"Stand-Alone System" On-Site Service Fees
Description
Price
Per
Software Installation, setup & configure
$65
Program*
Operating System Upgrades
$65
Hour*
Hardware Upgrades
$65
Hour*
PC System Maintenance (PM)
$65
Hour*
PC System Testing & Diagnostics
$65
Hour*
PC System Virus Scan & Removal
$65
Hour*
Printer Diagnostics, Repairs, Cleaning
$115
Hour*
*1 hour minimum, 1/4 hour thereafter
Key Benefits
Same day service, usually within 4 hours of your call
Qualified technicians every time
Time Block and Maintenance Service Agreements
System fully tested after every software or hardware service
System optimized to insure "Peak Performance"
All labor fully guaranteed 30 days
Emergency Response Repair Service available*
Emergency Response is *TECHNICIAN ON-SITE within 2
HOURS of your initial call!
*Emergency Response
available for additional fee ($30 hourly), and depends on availability of qualified
service technician.
Time Block and Maintenance/Service Agreements
Time Block Agreements are a way for you to purchase
service time before you need it. Why would you want to? Good question.
Here's what we think is a great answer.
NO EXPIRATION date on any Time Block Agreement
Same Day Service, Guaranteed technician On-Site
within 4 hours of your call
ALL Service Rates are substantially reduced
You may purchase your hardware wherever YOU prefer
All hardware purchases are discounted during period of coverage
All software purchases are discounted during period of coverage
All system purchases are discounted during period of coverage
All labor fully guaranteed 30 days
Emergency Response Repair Service available*
Emergency Response is *TECHNICIAN ON-SITE within 2
HOURS of your initial call!
*Emergency Response
available for additional fee ($30 hourly), and depends on availability of qualified
service technician.
Maintenance/Service Agreements,
also known as Break-Fix Agreements, provide for service and
support that covers all labor and your existing equipment (hardware/printers/systems)
against failure during normal and "after-hours" needs. (from 5pm
until Midnight, and from Midnight until 8am.)
Guaranteed technician On-Site within 4 hours of
your call
ALL Service Rates are substantially reduced
"Loaners" may be available
We provide all hardware at discounted prices
We provide all software at discounted prices
We provide all systems at discounted prices
All labor fully guaranteed 30 days
Emergency Response Repair Service available*
Emergency Response is *TECHNICIAN ON-SITE within 2
HOURS of your initial call!
*Emergency Response
available for additional fee ($30 hourly), and depends on availability of qualified
service technician.
